WARRANTY POLICY

 
◆ PRODUCT WARRANTY CONDITIONS:
• Our warranty service provides free repair of the product within 12 months from the date of purchase. This does not apply to the transferee or use for commercial purposes.

• When making a warranty claim, customers must bring the warranty card along with the invoice or proof of purchase. 
 
◆ THE FOLLOWING CASES ARE NOT COVERED UNDER WARRANTY: 
 
• Warranty registration card is not fully completed or has not been submitted to the warranty center within 15 days from the date of purchase.
 
• Model and serial numbers on the product and warranty card do not match or have been scratched, altered, erased, or are missing.
 
• Unauthorized disassembly, modification of the product’s structure, or repairs made at locations not designated by the warranty center.

• Damage caused by transportation.

• Damage caused by careless use, overloading, or repairs, assembly, or replacement with non-genuine parts or parts of questionable quality.

• Scratches, stains, rust, or wear due to improper storage or use.

• Damage caused by incorrect voltage, unstable power supply, or poor-quality power outlets.

• Consumable parts such as glass, plastic accessories, etc...
 
◆ FOR FURTHER INFORMATION, PLEASE CONTACT:​
  
TECHNICAL DEPARTMENT
CUONG THINH CHEMICAL & SCIENCE TECHNOLOGY EQUIPMENT COMPANY LIMITED​

Add: No 27A, Lane 184, Hoa Bang, Yen Hoa, Ha Noi , Vietnam
Tel: 04 37915904;   Fax: 04 37822738        
Email: ctstec@gmail.com; khacthanh@ctstec.com.vn

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