• For in-stock items: 100% payment is required before delivery.
• For items that need to be ordered: Payment is made in 2 installments:
• The Seller is responsible for ensuring safety during transportation.
• The Buyer is requested to carefully check the goods for quality, quantity, type, compare the product with the documents, warranty card (if any) before receiving and signing the delivery receipt.
We will exchange/refund the following cases:
• Wrong type or model as ordered by the customer.As an importer and distributor of chemicals, equipment, and supplies for laboratories, CTSTEC will make every effort to protect personal information appropriately based on this policy framework.