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About us

ABOUT US

Company Name: Co., Ltd. supplies chemicals and Scientific Cuong Thinh
Name: CUONG THINH CHEMICAL & SCIENCE TECHNOLOGY EQUIPMENT COMPANY LIMITED
Abbreviation: CTSTEC CO.,LTD 
 

WARRANTY POLICY

Our warranty service provides free repair of the product within 12 months from the date of purchase. This does not apply to transferees or for commercial use.
When making a warranty claim, customers must bring the warranty card along with the invoice or proof of purchase.
 

PAYMENT METHOD

• For in-stock items: 100% payment is required before delivery.
• For items that need to be ordered: Payment is made in 2 installments:

+ First payment: 50% of the total contract value within 2 days after signing the contract.
+ Second payment: 50% of the total contract value within 2 days after receiving the delivery notice.
 

SHIPPING - DELIVERY POLICY

• The Seller is responsible for ensuring safety during transportation.

• The Buyer is requested to carefully check the goods for quality, quantity, type, compare the product with the documents, warranty card (if any) before receiving and signing the delivery receipt.
 

RETURN AND REFUND POLICY

We will exchange/refund the following cases:

• Wrong type or model as ordered by the customer.
• Insufficient quantity or set as in the order.
• External condition is affected such as peeling, breakage occurring during transportation, etc.
 

PERSONAL INFORMATION PRIVACY POLICY

As an importer and distributor of chemicals, equipment, and supplies for laboratories, CTSTEC will make every effort to protect personal information appropriately based on this policy framework.